John Zinsser and Beth Fisher-Yoshida, Role of the Ombudsman

Submitted by Ruby Dutcher on Tue, 21 Jan 2014, 10:16pm

January's installment of our series with the Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) features John Zinsser, an instructor at the negotiation and confilct resolution masters program at Columbia University. Zinsser discusses his experience as an organizational ombudsman, a designated neutral and confidential mediator within organizations like hospitals, universities and corporations.

Date Broadcast: 
Monday, January 13, 2014
Audio File: 

Station Archive: