John Zinsser and Beth Fisher-Yoshida, Role of the Ombudsman
- Artist: AC4
- Title: John Zinsser and Beth Fisher-Yoshida, Role of the Ombudsman
- Album: Conversations from the Leading Edge
- Length: 32:16 minutes (36.93 MB)
- Format: MP3 Stereo 22kHz 160Kbps (CBR)
January's installment of our series with the Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) features John Zinsser, an instructor at the negotiation and confilct resolution masters program at Columbia University. Zinsser discusses his experience as an organizational ombudsman, a designated neutral and confidential mediator within organizations like hospitals, universities and corporations.