St. Luke's-Roosevelt Hospital Center offers a volunteer program designed to give pre-med students an opportunity to interact with patients, be involved in the day-to-day activities of a hospital and assist in achieving higher levels of patient satisfaction.
The St. Luke's Volunteer programs assist visitors and patients with directions and information. Volunteers provide assistance to departments under these volunteer service descriptions: Administrative/Clerical, Unit Support Aide, Ambulatory Care, Patient's Library, Surgical Liaison, and Patient Rounding. The Patient Rounding Program fits very closely with St. Luke's-Roosevelt's institutional goal of ensuring the best customer service and the delivery of effective quality care. One component of the Patient Rounding program is to have the patients' stay in the hospital as pleasant and comfortable as possible by providing a welcoming orientation to the patients within 24 hours of admission. A second component of the program is to ask the patient how St. Luke's can improve care by performing patient surveys. Survey questions are taken from a national benchmarking tool and the results are available to the public.
Application: Pre-med applicants are asked to collect all required paperwork before calling to set up an interview. Please visit our website for forms and additional information: http://www.stlukeshospitalnyc.org/Volunteer_Requirements_and_Application.aspx. In addition, Columbia students should have their adviser fill out the St Luke's Volunteer Clearance Form.pdf
Patient Satisfaction Questionnaire Surveyor
The Patient Satisfaction Questionnaire is a well-validated survey tool developed by the American Board of Internal Medicine as part of their Project Professionalism. It includes ten questions which will allow the Dept. of Medicine to measure the major clinical skills of the house staff. As a surveyor you will interview ambulatory patients after their clinic visits. In time, the Dept will try to expand this to the recently discharged inpatients. You will administer the survey plus some further questions related to the services rendered in the clinic. You will then have the opportunity to enter a secure website and record the data you have collected. This volunteer role will allow you to experience first hand the needs of patients.